account-health-score-design

Designs and tunes customer-health scoring rubrics for customer-success teams, covering pillar weights, banded point rules, clamped composites on a 0 to 100 scale, action bands with plays costed in touches and preparation hours, alert rules with suppression and budgets, operating cadence, and period-over-period portfolio reads including aggregate-only inputs. Use when building a health score from scratch, retuning one that missed churns or buries the team in alerts, or interpreting band shifts between quarters. Not for statistical churn prediction, data-pipeline or dashboard engineering, CRM configuration, or pulling live account data.

Version

v1.0.0

Size

20 KB

Updated

2026-10-12

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