freshdesk-desk-operations

Runs a Freshdesk helpdesk end to end through the Composio freshdesk toolkit on Rube MCP — creating and updating tickets, filtering and query-searching them, replying to customers, adding public and private notes, reading and editing conversation threads, and managing contact and company records. Each session begins with RUBE_SEARCH_TOOLS schema discovery and a RUBE_MANAGE_CONNECTIONS check that the freshdesk connection is ACTIVE, and every state-changing call, private notes and their edits included, waits for explicit human confirmation. Use when the user asks for tickets to be filed, changed, found, answered or annotated, threads to be read, or contacts and companies to be handled in Freshdesk via Rube MCP. Not for other helpdesk platforms, direct Freshdesk REST calls that bypass Rube, or Composio toolkits other than freshdesk.

Version

v1.0.0

Size

17 KB

Updated

2026-10-10

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