freshservice-itsm-operations

Operate Freshservice ITSM tickets and service-catalog requests through an already-authenticated Rube MCP endpoint carrying an approved Freshservice connection: discover live tool schemas and permissions, verify the connected tenant, resolve internal and display ticket identifiers, list and read tickets, log new tickets, apply bulk updates with mandatory per-ticket readback verification, submit catalog requests, and create tickets that notify recipients by email. Use when the user asks to find, inspect, log, or change Freshservice tickets, or to submit a service-catalog request, via a Rube-connected Freshservice account. Not for Freshservice Helpdesk or project tasks, Rube or Freshservice account setup and authorization, or sessions without a pre-approved active connection.

Version

v1.0.0

Size

19 KB

Updated

2026-10-10

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